Privacy Policy

Last updated: April 2026

CleanBot UK ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CleanBot UK is operated by CleanBot Technologies Ltd, registered in England and Wales. Our registered address is 1 Tech Park, Innovation Drive, Manchester, M1 2WD.

For data protection queries, contact our Data Controller at: privacy@clearbot.co.uk

2. Data We Collect

When you shop with us, we may collect:

  • Identity data: name, username, title
  • Contact data: billing and delivery address, email address, phone number
  • Financial data: payment card details (processed securely via Shopify Payments — we never store full card numbers)
  • Transaction data: details of products you have purchased from us
  • Technical data: IP address, browser type, time zone, operating system
  • Usage data: how you use our website, products, and services
  • Marketing data: your preferences in receiving marketing from us

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Manage your account and provide customer support
  • Send order confirmations and delivery updates
  • Send marketing communications (only with your consent)
  • Improve our website and product range
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contract: To fulfil your order
  • Legal obligation: To comply with UK law (e.g., tax records)
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing emails (you can withdraw consent at any time)

5. Data Sharing

We share your data only with:

  • Delivery partners (Royal Mail, DPD, DHL) to fulfil your order
  • Payment processors (Shopify Payments, Stripe) for secure payment processing
  • IT and system providers (Shopify Inc.) who support our store

We never sell your personal data to third parties.

6. International Transfers

Some of our service providers are based outside the UK. Where we transfer your data internationally, we ensure appropriate safeguards are in place (e.g., UK International Data Transfer Agreements or adequacy decisions).

7. Data Retention

We retain your order data for 7 years for tax and legal compliance purposes. Marketing preferences are held until you unsubscribe. Account data is held for as long as your account is active.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability — receive your data in a machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent for marketing at any time

To exercise any of these rights, email privacy@clearbot.co.uk. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences via your browser settings or our cookie consent banner. For more details, see our Cookie Policy.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): ico.org.uk or call 0303 123 1113.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or a prominent notice on our website.